what is managed i.t?
Managed I.T services are the practice of outsourcing on a proactive basis business technology processes and functions with the intention of improving operational effectiveness and cutting overhead expenses. It serves as an alternative to the break/fix or on-demand outsourcing model where the service provider performs on-demand services and bills the customer only for the work done at that time.
Under this type of working model, the customer is the entity that owns or has direct oversight of the organization or system being managed whereas the Managed Services Provider (MSP) takes over the requested duties of delivering the managed services. The client and the MSP are bound by a contractual, service-level agreement that states the performance and quality metrics of their relationship.
The key advantage of this type of agreement is a clear understanding of what is needed and how and when this needs to be done. By working in this manner, the client can be proactively protected against disasters the provider would not have been able to foresee from a reactive break-fix standpoint - meaning this becomes a proactive solution and one that develops quickly into a strong foundation for client-provider relations.
We save your business money in the long run by proactively managing your systems to avoid issues happening in the first place